Customer Service Specialist
Description
Join our Team!
Our employees are thriving both inside and outside of the office. We are growing faster than ever and it’s not because of what we do, but how we do it. It’s simple, our employees are our greatest asset. We value them and give them every reason to stay happy and motivated. We perform at high levels, fueled by an eclectic team. We boast a fun, energizing workplace with an emphasis on innovation, teamwork, quality work, and customer satisfaction.
COMPENSATION AND BENEFITS:
- Medical, Dental & Vision Coverage
- 401 K Program with Matching
- $100K Life Insurance
- Accelerated Growth Opportunities
- Access to the Largest Construction Projects
- Nationwide Offices
- A competitive and Rewarding Environment
- A Diverse and Inclusive Workplace
- Robust Internal Training Portal
- Pet Insurance!
YOUR CAREER STARTS HERE!
ABOUT US:
Tomarco Contractor Specialties LLP, (dba ISAT Total Support) is a pioneer in MEP subcontractor services, blending engineering expertise, manufacturing experience, and wholesale distribution. Since 1977, our commitment to innovation has led to cost reduction, faster installation, and a safer working environment for projects of all sizes worldwide. Our dynamic team of over 700 professionals specializes in MEP support design, technical VDC (Virtual Design and Construction), project management, detailing, project support, and more. We offer holistic solutions for projects of any size, and believe in a collaborative approach that streamlines the design and construction process, reducing project completion times.
JOB DESCRIPTION:
This full-time, Customer Service Specialist will support the Austin, TX branch. This role is responsible for providing exceptional support to customers via phone, email, and other communication channels, while also ensuring accurate and timely data entry into our systems. The ideal candidate will possess strong communication skills, excellent attention to detail, and the ability to multitask in a fast-paced environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide professional and friendly customer service via phone and email
- Process customer orders and enter data accurately into company systems
- Assist with order tracking, status updates, and customer inquiries
- Maintain accurate records of customer interactions and transactions
- Coordinate with internal departments to ensure timely order fulfillment
- Assist with general administrative tasks and documentation
- Support inventory and order management processes when needed
- Maintain organized files and records for customer accounts
- Ensure customer concerns are addressed promptly and professionally
QUALIFICATIONS AND SKILLS:
- High School Diploma or equivalent required
- Basic computer skills required, including Microsoft Word, Excel, and ERP systems such as Sage or similar platforms
- Strong organizational and time management skills
- Ability to multitask and prioritize responsibilities
- Strong attention to detail and accuracy
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Previous customer service or administrative experience
- Experience working with order entry or inventory systems
- Familiarity with ERP systems such as Sage
Further Qualifications—The successful candidate must also pass a background check.
* Equal employment opportunity.