Customer Service Specialist – USA Medical Campaign

Do you love helping people and making their day a little easier? As a Customer Service Specialist, you'll be the friendly, trusted voice for patients and customers of a leading USA medical company. Every call is a chance to make someone feel heard, informed, and cared for.

You'll answer questions, sort out billing queries, and point people in the right direction when they need extra support - all while representing a brand that puts people first.

RESPONSIBILITIES OF THE ROLE

• Handle inbound customer calls, emails, and/or chats with warmth and professionalism
  
• Answer general questions about services and processes clearly and simply
  
• Listen carefully to understand what each customer needs, and guide urgent queries to the right team
  
• Help customers with billing questions and payment queries
  
• Keep accurate, up-to-date notes on every interaction in the CRM system
  
• Protect customer privacy and follow all confidentiality and compliance guidelines
  
• Solve problems on the first call wherever possible
  
• Hit your quality, productivity, and customer satisfaction goals
  
• Keep learning - stay current on company updates and processes
  

Requirements

• Matric or equivalent qualification
  
• Minimum 1 year's Customer Service or Call Centre experience
  
• International campaign experience is a bonus
  
• Experience with a US-based or healthcare-related campaign is a plus
  
• Able to work US business hours (EST/CST/PST)
  
• Reliable transport for shift work
  

Core Skills and Competencies:

• Excellent written and verbal English (grammar, spelling, and tone)
  
• A genuine, customer-first attitude
  
• Sharp attention to detail
  
• Calm and empathetic, especially with sensitive queries
  
• Great time management and organizational skills
  
• Resilient, adaptable, and cool under pressure
  
• Quick to learn new systems and tools
  
• Trustworthy with confidential information
  

Benefits

• Competitive salary
  
• Attendance bonus
  
• Performance-based incentives
  
• Real career progression and promotion opportunities
  
• Group Life Plan (Life Cover, Disability Benefit, Dread Disease, and Funeral Cover)
  

Love helping people? Your next career move starts here. Apply today.