Customer Service Specialist
POSITION SUMMARY
As a Customer Service Specialist, your focus is to communicate with inbound and outbound call traffic to collect
on assigned client healthcare accounts. You will communicate directly with patients in a professional and
helpful manner in an attempt to resolve or collect a debt, while complying with applicable HIPAA and other
applicable regulations to ensure the company is compliant with the law.
POSITION RESPONSIBILITIES
• Medical Collections
• Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
• Gathering information, performing research and resolving customer inquiries
• Communicate appropriate options for resolution in a timely manner
• Inform customers/patients about services available, and assess their needs
• Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required
EDUCATION AND EXPERIENCE
• High school diploma or college degree from an accredited college or university
• Fluent in Spanish
• Two to five years industry experience in medical revenue cycle management is required.
• Medical experience, either practical or classroom knowledge needed.
• Proven understanding of the medical revenue cycle.
• Demonstrated excellent verbal, written and interpersonal communication skills.
• Demonstrated knowledge of HIPAA rules and regulations.
• Attention to detail
• Good attendance record
• Proven ability to work collaboratively in a team environment
• Demonstrated ability to perform work in alignment with company mission and values
• Proven PC proficiency in MS Office Suite Applications
WORK ENVIRONMENT / PHYSICAL REQUIREMENTS
• Work environment is an office location. The position requires the dexterity to operate office equipment
such as a personal computer, keyboard, mouse and telephone
• Occasional lifting may be required up to 25 lbs.
• Must be able to be on the phone for extended periods of time
• Must be able to sit for extended periods of time with frequent bending and stooping
ADDITIONAL NOTES
• This role profile is not intended to be an exhaustive list of qualifications, skills, efforts, duties,
responsibilities or working conditions associated with the position