Customer Service Specialist with German

Responsibilities:

• Full management of orders in the SAP system (order entry, price and availability checks, invoicing).

• Issuing invoices and credit notes and sending documents to clients.

• Monitoring the delivery process (collaboration with the distribution center and carriers).

• Managing returns and exchanges of equipment.

• Handling complaints submitted by clients and sales representatives.

• Recording and managing customer inquiries in the CRM system (Salesforce).

• Analyzing and updating customer databases.

• Collaborating with supervisors and team members to resolve ongoing issues.

Requirements:

• Experience in customer service, order management, logistics, or sales administration.

• Knowledge of ERP systems (SAP experience is a plus).

• Proficiency in German and English (minimum B2).

• Knowledge of CRM systems, preferably Salesforce.

• Problem-solving skills and experience handling complaints.

• Accuracy, attention to detail, and good organizational skills.

• Strong communication skills and a team-oriented mindset.

Offer:

• Professional onboarding and development training.

• Friendly working environment in an international team.

• Stable employment in a prestigious organization.

• Private medical care.

• Multisport card.

• Lunch card.

• Hybrid work model (3 days per week in the office).