Customer Service Specialist with German (Legal Claims)
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Description
- Managing and processing customer legal claims in accordance with company procedures
- Reviewing, preparing and maintaining case documentation and legal files
- Responding to written correspondence in German and English
- Supporting internal and external legal teams with case administration
- Liaising with customers, lawyers, courts and other legal bodies across multiple jurisdictions
- Monitoring case progress and ensuring records, databases and systems are kept up to date
- Supporting the timely resolution and payment of legal claims
- Assisting with the interpretation and handling of legal claims and court correspondence
- Reporting issues, risks and potential solutions to management when required
- Providing administrative support to the Customer Service Legal Team and participating in ad hoc projects
- Fluent German (written and spoken) and a good command of English
- Previous experience in Customer Service, Administration, Claims Handling, Legal Support or a similar role would be an advantage
- Strong organisational, written and verbal communication skills
- Ability to understand and interpret legal claims and legal correspondence
- Excellent attention to detail and ability to maintain accurate records
- Ability to manage a high volume of work and meet deadlines in a fast-paced environment
- Strong problem-solving skills and ability to work independently
- Ability to remain professional, diplomatic and tactful when dealing with challenging situations
- Good knowledge of Microsoft Office
- Flexible and proactive approach to work
- Ability to work effectively both independently and as part of a team
- Additional European language skills would be considered an advantage
- Full training and onboarding support
- Hybrid working model available after the first 4 months of cooperation
- Career development opportunities within Ryanair
- International and multicultural working environment
- Employee discounts and company benefits
- Team events and integration activities