Customer Service Specialist with Italian

📍 Hybrid / Remote | Full-time

About the Role

Join a global healthcare organization dedicated to improving patients' lives through innovative medical solutions. As a Customer Service Specialist with Italian, you will support healthcare professionals, distributors, and business customers across the Italian market, ensuring smooth order processing and an excellent customer experience.

Responsibilities

• Manage customer inquiries in Italian via email and phone.
• Process orders, returns, and complaints in SAP/CRM systems.
• Coordinate deliveries and resolve order-related issues.
• Cooperate with logistics, supply chain, and commercial teams.
• Maintain accurate customer data and documentation.
• Ensure compliance with internal procedures and quality standards.
• Build strong relationships with customers and provide best-in-class support.

Requirements

• Fluent Italian (B2/C1) and good English (B2+).
• Previous experience in Customer Service, Order Management, Sales Support, or a similar role.
• Strong communication and problem-solving skills.
• Customer-oriented mindset and ability to work independently.
• Experience with SAP, CRM, or ERP systems will be an advantage.
• Attention to detail and strong organizational skills.

What We Offer

• Opportunity to join a leading international healthcare company.
• Hybrid working model and flexible work environment.
• Comprehensive onboarding and training.
• Private medical care and additional benefits package.
• Career development opportunities within a global organization.
• International and collaborative work culture.