Customer Service Specialist
- Respond to customer inquiries via phone, email, live chat, WhatsApp, and social media.
- Provide accurate information about products, pricing, promotions, availability, and warranty.
- Assist customers with order placement, payment, shipping, tracking, returns, and exchanges.
- Resolve customer complaints professionally and escalate complex issues when necessary.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Maintain detailed records of customer interactions in the CRM or support system.
- Coordinate with the sales, warehouse, and logistics teams to ensure timely order fulfillment.
- Stay updated on company products, policies, and ongoing promotions.
- Meet customer satisfaction and response time targets.
- Identify recurring customer issues and provide feedback to improve service quality.
- Bachelor's degree or equivalent qualification.
- Previous experience in customer service, call center, or eCommerce support is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Good computer skills and familiarity with Microsoft Office and CRM software.
- Ability to multitask and work under pressure.
- Professional, patient, and customer-oriented attitude.
- Strong organizational and time-management skills.
- Health Insurance
- Paid Leaves
- Maternal Leaves