Customer Service Staff (6 months contract)

Main responsibilities

• Perform Sales and Delivery Order Management tasks including automation system relate to sales order creation, processing changes and returns, following-up on blocked orders, shipping and delivery tracking including flowing-up on shipping documents and dispatch to customers of required.
• Manage Master Data maintenance process.
• Support Credit Management monitoring customer payment schedule and following-up on overdue payment with customers or salespersons, processing credit/debit notes and customer rebates.
• Handle customer complaints via Non-Conformance Management (NCM) system.
• Provide administrative support to a sales team as well as contract staff expense claim and coordinating with various BU/FU within BASF.
• Coordinate with Logistics and/ or 3rd party Logistics service providers on delivery arrangements to customers and communication with customers on all order management related matters.
• Import Shipping document follow up & Coordination with inbound team (LLP & LSP).
• Support for report and other Ad-Hoc as required by Supervisor and Management.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• Minimum 2 years’ relevant working experience, preferably in customer services, supply chain and logistic.
• Proficiency in English, both in verbal and written communication.
• Strong interpersonal skills, effective problem-solving abilities, and excellent communication skills. Capable of performing well under pressure.

Work location

• Emporium Office, Bangkok