Customer Service Staff

About the role

At MAGTEL we apply innovative solutions to the design, construction, and maintenance of infrastructure across different sectors. We work to improve efficiency in the use of natural resources and contribute to a more sustainable society.

We are looking to hire User Support Staff to provide citizens with information and advice on energy efficiency, renewable energies, and energy aid and incentive programs.

What you'll do

You will be the first point of contact for citizens needing information on energy aid, subsidies, and energy saving and efficiency measures, offering close, professional, and high-quality service.

• In-person assistance to citizens.
• Information and guidance on aid programs, incentives, and subsidies related to energy.
• Resolution of administrative inquiries and support during application processes.
• Support in the management and processing of documentary files.
• Registration and tracking of applications through management platforms.
• Dissemination of initiatives related to energy efficiency and renewable energies.
• Coordination with the project's technical and administrative team to ensure correct service to users.

What you'll get

• Joining a project of high social impact linked to the energy transition in Andalusia.
• Specific training on the programs and aid managed within the project.
• Integration into a solid, innovative, and constantly growing company.
• Good working environment and professional development.
• Working day and economic conditions according to the collective agreement and experience provided.

If you like helping people, have communication skills, and are interested in being part of a project that promotes sustainability and energy efficiency, we want to meet you!

Duties

Valuable requirements:

• Higher Level Vocational Training or equivalent qualification (not exclusive).
• Experience in customer service, citizen assistance, information offices, or similar functions.
• Knowledge or experience in administrative procedures, document management, or application processing.
• Experience related to subsidies, public aid, or financing programs.
• Basic knowledge of energy efficiency, renewable energies, energy saving, or energy renovation.
• Regular use of office tools and management applications.

Personal competencies

• Excellent communication skills.
• User orientation and a vocation for service.
• Listening skills and incident resolution.
• Empathy and ease in dealing with different profiles of people.
• Organizational and management skills.
• Initiative and autonomy at work.