Customer Service Supervisor

Job Summary

We are seeking a friendly and professional Customer Service Officer to manage front desk operations, appointments, and customer enquiries while supporting daily wellness centre activities and ensuring excellent client service.

Responsibilities

• Greet customers warmly and deliver excellent customer service to create a positive first impression
• Respond promptly to phone calls, WhatsApp messages, emails, and social media enquiries to address customer needs
• Schedule, confirm, and manage appointments efficiently to optimize daily operations
• Register new customers and maintain accurate and up-to-date customer records for smooth service delivery
• Explain wellness services, treatment packages, memberships, and promotions clearly to inform customer decisions
• Process payments accurately and issue receipts to ensure smooth transaction flow
• Handle customer feedback and resolve complaints professionally to maintain customer satisfaction
• Coordinate with therapists, trainers, and consultants to ensure seamless service delivery and operations
• Maintain cleanliness and orderliness of reception and waiting areas to provide a welcoming environment
• Perform daily administrative duties and prepare reports to support centre management
• Support marketing campaigns and conduct customer follow-up activities to enhance engagement
• Achieve customer satisfaction and membership sales targets where applicable

Preferred competencies and qualifications

• Minimum GCE 'O' Level, NITEC, Diploma, or equivalent
• 1–2 years of customer service experience preferred
• Experience in wellness centres, spas, clinics, fitness centres, or hospitality industries is an advantage
• Proficient in Microsoft Office and appointment booking systems
• Ability to work weekends and public holidays on a rotating schedule
• Fluency in English; Mandarin is an advantage for communicating with customers