Customer Service Supervisor

Open 17d

Responsibilities

Manage and follow up on delivery-related complaints, ensuring timely resolution and service recovery.
Coordinate cross-functionally with transportation, warehouse, and branch teams to support operational efficiency.
Ensure accurate communication of key operational information for effective delivery planning.
Review special transportation requests and support approval processes when required.
Monitor company assets and equipment utilization across branches and transportation teams.
Prepare and analyze operational reports, including service performance, claims, and complaint trends.
Support planning and execution of e-commerce and promotional order deliveries.