Customer Service Supervisor (Factory Supply Chain)

✅ Order Management｜訂單管理

• Manage and coordinate market purchase and sales orders, monitor order backlogs, and provide accurate monthly reports to internal and external stakeholders. 管理並協調採購與銷售訂單、追蹤未結訂單，並定期提供準確的月度報告。
• Oversee end-to-end sales order processes to ensure accurate, timely, and efficient execution. 管理端到端銷售訂單流程，確保各項作業準確、即時且有效率地執行。

✅ Shipment Coordination｜出貨協調

• Collaborate with markets and warehouses to plan, coordinate, monitor, and report finished goods shipments, ensuring timely and accurate delivery. 與Market及倉庫合作，規劃、協調、追蹤並彙報成品出貨進度，確保貨物準確且如期交付。
• Coordinate ad hoc sales and shipment requirements for Tax Stamps and other non-finished goods materials, including related contracts and documentation. 協調稅票及其他非成品物料的臨時性銷售與出貨需求，包括相關合約及文件管理。

✅ Regulatory Compliance & Data Governance｜法規遵循與資料管理

• Coordinate the preparation and submission of monthly excise reports in collaboration with relevant departments and stakeholders. 與相關部門合作，協調每月貨物稅報告的編製與提交。
• Manage product registration applications with NTA for finished and semi-finished goods. 負責向 NTA 申請成品及半成品的產品登記。
• Oversee the setup, maintenance, and governance of customer master data and sales flow processes. 負責客戶資料及銷售流程的建立、維護與管理，確保資料準確且符合規範。

✅ Customer Satisfaction & Continuous Improvement｜客戶滿意度與持續改善

• Lead the annual customer satisfaction survey, identify improvement opportunities, and develop action plans to enhance service quality and customer experience. 主導年度客戶滿意度調查、辨識改善機會並制定行動計畫，持續提升服務品質與客戶體驗。
• Incorporate IWS principles into daily operations to drive process improvement, strengthen operational efficiency, and support the achievement of CBN priorities. 將 IWS 原則融入日常營運，推動流程改善、提升作業效率，並支持 CBN 重點目標的達成。

✅ Compliance & Audit Support｜合規與稽核支援

• Support the implementation and ongoing compliance of ISO standards across Customer Service operations. 支援客戶服務作業導入並持續遵循 ISO 標準。
• Coordinate and provide necessary documentation and support for internal and external audits. 配合內部與外部稽核需求，協調並提供必要文件與相關支援。

✅ Team Leadership & Development｜團隊領導與發展

• Lead, coach, and develop the Customer Service team to strengthen capabilities and improve overall performance. 領導、指導並培育客戶服務團隊，強化團隊能力並提升整體績效。
• Drive team collaboration and operational excellence to support the achievement of factory KPIs. 促進團隊合作與卓越營運，確保工廠 KPIs 的達成。