Customer Service Supervisor

The Customer Service Supervisor shall be responsible for the day-to-day management of customer service process via one-on-one supervision of Customer Service Specialists. The nature of this position requires direct contact with customers and with company staff who support the ordering, delivery, billing and customer satisfaction process.

• Possesses a high school diploma or equivalent
• Possesses advanced skills in reading for information, mathematics, locating information, listening, written and verbal communications
• Ability to work effectively with company staff and customers
• Ability to work independently and manage work tasks effectively
• Knowledge of Windows, Microsoft Word and Excel, order processing and internet software
• Organizational and prioritization skills are a must
• In Office environment: Requires ability to sit for extended periods of time with frequent hand & finger dexterity. Continuous ability for near/far vision and hearing.