Customer Service Supervisor (North Singapore)

Description
An established global organisation is seeking a Customer Service Supervisor based in Singapore. This hands-on leadership position supports customers across APAC and combines team supervision with direct responsibility for customer service, order management and service excellence.

Responsibilities
In this role, you will lead a small team while remaining hands-on in daily customer service operations. You will manage order entry and processing for key accounts across APAC, respond to customer enquiries, and resolve order, delivery, billing and service issues tactfully and effectively. You will coordinate closely with Sales, Logistics, Planning, Regulatory and Finance teams across Singapore and the region. As the team lead, you will coach team members, monitor service standards and performance, support training and development, and identify opportunities to improve workflows and customer experience.

Requirements
Ideally, you have a Bachelor's Degree in Business or a related discipline, with at least 2 years of people management experience. Relevant customer service, sales support or order-to-cash experience is required. You must be comfortable leading a small team while personally handling operational responsibilities. Strong customer orientation, tactful communication, conflict resolution and stakeholder management skills are essential. Experience with ERP systems is required, while Salesforce or similar CRM exposure is advantageous. You should be comfortable supporting customers and stakeholders across different APAC markets.

Registration number: R22106071
License No: 16S8060