Customer service supervisor

This is an administrative and supervisory position responsible for customer contact work involving coordination, shipping, recording, and updating of customer orders and cancellations. Supervises Coordinator, Materials (Warehouse).

Under general supervision is responsible for the following major tasks:

· Supervise, train & direct Coordinator, Materials (Warehouse - CSC).

· Ensure compliance with all customers and Summit Polymers requirements for shipments of products to maintain exceptional customer scorecard ratings.

· Ensures compliance with company Supply Chain procedures & standards

· Maintain “second level contact” with customers and escalates problems & concerns to manager.

· Review and confirm that CSC's schedules and shipping dates will meet customer requirements.

· Coordinates with direct manager and company manufacturing plant teams to ensure inventory levels comply with target.

· Escalate any issues to management, including quality issues, shortages, shipment issues, scorecard demerits, etc.

· Monitor & comply with customer communications including routing instructions & bulletins.

· Responsible for following company procedures in accordance with IATF16949

· Learn & maintain all skills required to perform customer service functions for all customers serviced by the corporate warehouse (including Ford, GM, Stellantis, Nissan and others).

· Records, adjusts, and updates shipping schedules, cum-cards, samples, new orders, shipping volume, and order changes.

· Develop daily shipping plans based on customer release and forecast information.

· Create customer required shipping documentation.

· Ensure all customer-related shipping communication is completed daily. This includes ASN's, container information, etc.

· Update shipping documents in accordance with order changes.

· References all release and blanket orders and ships according to those orders.

· Coordinate with company plant and company release accounting to ensure all new program, new part, revision changes and program launch requirements are achieved.

· Communicate customer blanket orders, “spot buy “orders and any other changes to customers release requirements to the appropriate departments.