Customer Service & Supply Planning Specialist

Your Contribution:

• Manage customer orders by verifying commercial terms, minimum quantities, and delivery times.
• Promptly communicate lead times to customers and ensure on-time delivery of orders.
• Manage customer requests and inquiries, ensuring timely and accurate communication.
• Support the resolution of critical issues related to delays, material shortages, or changes to the production plan.
• Verify the feasibility of MRP plans and contribute to the planning of production activities.
• Ensure alignment between customer priorities, production capacity, and material availability.
• Monitor deliveries and collaborate with Production and Warehouse to ensure compliance with agreed-upon dates.
• Monitor and evaluate supplier performance.
• Help maintain inventory levels in line with company guidelines.
• Update and verify data in the company’s management system (SAP).
• Manage reporting

Your Qualifications and Experience:

• Good knowledge of Excel
• Proficiency in English
• Excellent command of Italian
• Priority management
• Good communication and interpersonal skills
• Preferred Skills: Knowledge of ERP/MRP systems, preferably SAP