Customer Service Support Associate

Job Summary/Job Purpose:

The Customer Service Support Specialist has the primary responsibility of handing initial referral contact by assigning all inbound referrals to the appropriate department. They are there to receive incoming faxes and orders and assign all customer orders according to procedure in a timely, efficient, and accurate manner.

Job Duties / Essential Functions:

• Responsible for monitoring incoming orders received via fax or email from referral sources. Ensures all required information is received.
• Opens new customer files and completes required documents before passing on order to the appropriate department/folder. Contacts referral source for missing information.
• Enters data into computer and accurately assigns orders to correct department/folder.
• Works time sensitive and critical orders to ensure processed within the designated timeframes.
• Assists representatives from other departments with tracking or questions related to requested documentation.
• Rework and reassign orders when updates or changes are made to customer insurance.
• All other duties as assigned.