Customer Service Support

Imperial Brady has a Customer Service Support role available in Lihue, HI! Join a strong and continuously evolving team that helps our business grow. If you’re looking for your next opportunity, Imperial Brady is a great place to take that next step.

The Customer Service Support will interact with customers, process orders, and provide information in response to customers’ inquiries, concerns, and requests about our products and services.

The schedule for this position is Monday through Friday, in the office, from 8:00 am until 5:00 pm. The hourly pay rate is $20.00 - $21.00 per hour.

You will:

Answer customers’ calls in a prompt, friendly, and professional manner.
Interface with customers by telephone, electronically, or face-to-face
Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
Optimize fill rates by providing substitutions for out-of-stock or discontinued items
When necessary, escalate customer information, problems/needs, and requests to the customer service manager.

You have:

High school diploma, GED, or equivalent
2 years of customer service experience
Proficiency in MS Office and familiarity with using other software
2 years of data entry experience
Excellent communication skills
An outgoing personality, an eager attitude to help others