Customer Service Support

Imperial Brady has a Customer Service Support role available in Denver, CO! Join a strong and continuously evolving team that helps our business grow. If you’re looking for your next opportunity, Imperial Brady is a great place to take that next step.

The Customer Service Support will interact with customers, process orders, and provide information in response to customers’ inquiries, concerns, and requests about our products and services.

The schedule for this position is Monday through Friday from 8:00am to 5:00pm.

Compensation Range: $21.75 - $22.50 + Bonus
Apply By: Friday, September 11, 2025

You will:

Manage inbound customer calls promptly and professionally, ensuring a courteous and positive customer experience
Assess customer needs, identify issues, and provide effective solutions and follow-up
Process a variety of customer service transactions
Document customer calls, inquiries, and resolutions accurately in the internal ticketing system
Collaborate with internal departments and warehouse teams to investigate and resolve customer issues
Route and redistribute customer requests to the appropriate departments for timely resolution
Participate in one-on-one meetings and team meetings with colleagues and management to discuss performance, priorities, and customer service initiatives

You have:

High school diploma, GED, or equivalent
2 years of customer service experience
2 years of data entry experience
Proficiency in MS Office and familiarity with using other software
Excellent communication skills
An outgoing personality, an eager attitude to help others