Customer Service Support Manager

Job Responsibilities:

• Responsible for planning and constructing the customer service support system, including collecting and organizing requirements, and coordinating with IT and online companies for system construction planning and implementation.
• Responsible for digitalizing customer service, managing smart customer service projects, promoting the digital transformation of customer service, empowering frontline staff, initiating self-service customer service pipeline projects, improving service marketing efficiency, and enhancing customer satisfaction.
• Coordinate the requirements for RPA, Big Data, IOP, platform, etc., and collaborate with the DI team for implementation.
• Manage the team, organize and coordinate team members to carry out project work and tasks.

Job Requirements:

• Minimum of 6 years of work experience in system development or project management related to the mobile communication industry.
• Master's/Bachelor's degree, preferably in computer science, software engineering, information systems, or related fields.
• Proficient in project management, with strong skills in learning, communication, and coordination.
• Familiarity with common databases, web development technologies, server-side development technologies, front-end development technologies, etc.
• Enthusiastic about building new systems/applications, continuously iterating and optimizing existing functions based on system usage and user needs. Possess clear logical thinking, analytical mindset, and ability to work independently.
• Attention to detail and skilled in handling complex business processes.
• Proficiency in both written and spoken English and Mandarin.