Customer Service / Support Personnel

🚨 HIRING: Customer Service / Support Personnel

Location: Lagos
Job Type: Full-time
Qualification: Relevant qualification
Job Field: Customer Service / Fintech

About the Role

Jeroid Limited is seeking a customer-focused and solution-driven Customer Service / Support Personnel to deliver excellent customer experiences, resolve enquiries efficiently, and provide support across its digital platforms.

Key Responsibilities

• Respond to customer enquiries across available channels.
• Provide accurate information on products and services.
• Resolve customer complaints and service-related issues.
• Troubleshoot and escalate complex cases when necessary.
• Follow up on unresolved issues to ensure timely resolution.
• Maintain records of customer interactions and feedback.
• Collaborate with internal teams to resolve customer concerns.
• Monitor recurring issues and recommend improvements.
• Meet customer service and response-time targets.
• Stay updated on company products, policies, and processes.

Requirements

• Experience in customer service, customer support, or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal abilities.
• Ability to handle customer complaints professionally.
• Good attention to detail and multitasking skills.
• Proficiency in basic computer applications and communication tools.
• Ability to work in a fast-paced environment.
• Willingness to work shifts, weekends, or public holidays when required.
• Experience in fintech, e-commerce, logistics, or technology is an added advantage.

How to Apply

📩 Interested and qualified candidates should forward their CV to vacancy@jeroid.ng using Customer Service / Support Personnel as the subject of the email.