Customer Service Support Specialist - Seattle, WA
Posted Updated
At the Commerce Bank Northwest, we believe that delivering exceptional service to our clients is the single most important function we perform in our role as bankers. We are dedicated to enriching professional, nonprofit and business organizations by providing them and their principals with highly personalized banking and financial services from experienced bankers committed to long-term banking relationships.
We are looking for a Customer Service Support Specialist (Teller) in Seattle, WA.
Essential Functions\:
- Provides administrative and clerical support for clients and department staff.
- Responsible to take phone calls, answer questions, validate information and fill out wire transfer forms.
- Provides customer service support as needed.
- Works closely with bank staff to ensure quality service standards are met.
- Other duties as assigned.
Qualifications\:
- Requires High School Degree or Equivalent and 1+ years experience in administrative or customer support services, banking or other related experience. A combination of education and experience may meet requirements.
- Basic knowledge of banking, bank products and services.
- Ability to multi-task.
- Solid customer service, interpersonal and communication skills, both written and verbal.
- Working knowledge of Microsoft Office software and other business software.
- Good problem resolution skills.
- Will be required to travel sometimes between our Bellevue & Seattle location.
Benefits\:
- Medical, Dental and Vision Insurance – START DAY ONE!
- Life and Disability Insurance, Paid Paternal Leave, and Adoption Assistance
- Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts
- Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays
- 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
- Mental health benefits, including coaching and therapy sessions
- Tuition Reimbursement for qualifying employees
- Employee Ambassador preferred banking products
This position is eligible to earn a base salary in the range of $55,000 - $65,000 depending on job-related factors such as level of experience.