Customer Service Team Lead

Hiring: Customer Service Team Lead

Location: Victoria Island, Lagos

Requirements
• Bachelor's Degree in a relevant discipline (minimum of Second Class Upper)
• 3–5 years' experience in customer service or relationship management, with 1–2 years in a supervisory role
• Strong leadership, communication, and problem-solving skills
• Proficiency in CRM systems, digital banking applications, and Microsoft Office Suite
• Professional certification in Customer Service or Relationship Management is an advantage

Responsibilities
• Lead and supervise the customer service team
• Resolve escalated customer issues and ensure SLA compliance
• Coach team members and improve customer experience
• Prepare reports and drive process improvements

Apply: [email protected]
Subject: Customer Service Team Lead