Customer Service Team Leader - iGaming Industry

· Communicate effectively with team members, ensuring the delivery of business information

· Take responsibility for the development of all team members, ensuring that their skills and knowledge are kept up-to-date and relevant

· Ensure that all team members comply with shift allocations and scheduled activities, enabling the achievement of contact centre targets

· Conduct monthly 1-2-1 meetings with all team members, ensuring that constructive feedback is delivered on current performance levels

· Monitor customer contact, ensuring that team members receive feedback and areas for improvement are highlighted

· Motivate team members to achieve targets, contributing to organisational incentive and motivational activities

· Support team members in the improvement of their skills and abilities

· Conduct side by side training for each new employee

· Conduct regular team briefing sessions within agreed timescales, ensuring that all relevant information is cascaded to team members

· Conduct side-by-side coaching in order to ensure that key business targets are being achieved by all team members

Requirements

· Minimum 2 years of experience as Customer Service Team Leader or a similar position - MUST

· Advanced level of English – MUST

· Knowledge of igaming industry

· Customer-Focused Mindset

· Strong Communication Skills

· Leadership Abilities

· Analytical Thinking

Benefits

· Challenging and rewarding working environment

· Attractive start salary

· Opportunity for personal and carrier development within the Company