Customer Service Team Manager
Why Ryan?
- Competitive Compensation and Benefits
- Business Connectivity Reimbursement (Phone/Internet)
- Gym Membership or Equipment Reimbursement
- LinkedIn Learning Subscription
- Flexible Work Environment
- Tuition Reimbursement After One Year of Service
- Accelerated Career Path
- Award-Winning Culture & Community Outreach
Ryan’s Property Tax team is looking for an experienced and driven Customer Service Team Manager to lead a high-performing client support function in our Manchester office in MediaCity.
This is a fantastic opportunity for a motivated leader who thrives in a fast-paced, results-focused environment. You will play a key role in shaping team performance, delivering outstanding client service, and driving operational excellence across the customer journey.
As a Team Manager, you will be responsible for developing and inspiring a team of associates, ensuring service standards are consistently exceeded, and identifying opportunities to enhance client relationships and contribute to business growth.
Key Responsibilities:
Leadership & Team Performance
Lead, coach, and motivate a team of customer service professionals to deliver exceptional client experiences.
Set clear objectives and performance standards, ensuring accountability and high levels of engagement across the team.
Foster a positive, high-performance culture built on ownership, collaboration, and continuous improvement.
Operational Excellence
Monitor key performance indicators and service metrics to ensure delivery against service and operational targets.
Identify process improvement opportunities and implement initiatives to enhance efficiency and service delivery.
Act as the escalation point for complex client queries, ensuring issues are resolved quickly and effectively.
Client Experience & Business Growth
Support the identification of upsell and cross-sell opportunities by ensuring the team proactively engages with clients.
Work closely with internal teams to align service delivery with wider business objectives and client needs.
Use performance data and customer insights to drive proactive engagement and continuous improvement.
Team Development
Provide ongoing coaching, mentoring, and development to support team members’ growth and career progression.
Conduct regular performance reviews, providing constructive feedback and recognising achievements.
Create an inclusive, motivated, and collaborative team environment.
Education & Experience:
Proven experience managing or leading customer service or client support teams.
Strong leadership and coaching skills with the ability to motivate teams to achieve and exceed targets.
Excellent communication, problem-solving, and decision-making abilities.
Experience working in a fast-paced, performance-driven environment.
A commercially minded approach with the ability to identify opportunities to enhance client value.
Strong organisational skills and the ability to manage multiple priorities effectively.
Why Join Ryan?
Ryan is a global leader in tax services and software, helping clients manage complex tax challenges and maximise financial performance. By joining our Property Tax team, you will:
Be part of a collaborative and growing team in Manchester
Have opportunities for career development and leadership growth
Work within a dynamic, client-focused environment
Contribute to a company that values innovation, performance, and people
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