Customer Service Tech
Posted
Customer Service
At Dave Carter & Associates, we don’t just distribute products—we build relationships. As a national leader serving industries like RV, modular housing, and specialty vehicles, we pride ourselves on delivering exceptional service and expertise.
Now, we’re looking for a Customer Service Representative who enjoys solving problems, helping customers, and being part of a supportive, team-focused environment.
Why You’ll Love Working Here
- Stable, growing company with a strong reputation
- Supportive team that values collaboration and communication
- Opportunity to learn technical products and grow your skillset
- Work that’s meaningful—helping customers find real solutions
What You’ll Do
As a key point of contact, you’ll help customers, dealers, and partners resolve product-related questions and concerns.
Day-to-day, you will:
- Answer customer inquiries via phone, email, and chat
- Troubleshoot product issues and provide solutions (first-call resolution is the goal!)
- Explain product features, warranty details, and service options
- Document interactions in our system (Freshdesk) for accurate follow-up
- Partner with internal teams to resolve more complex issues
- Identify trends in customer concerns and suggest improvements
- Stay up to date on products, policies, and procedures
What We’re Looking For
- 2–3 years of customer service experience
- Strong communication skills (written + verbal)
- Basic understanding of electrical/voltage concepts (helpful for troubleshooting)
- Organized, detail-oriented, and able to multitask
- Comfortable working in a fast-paced, metrics-driven environment
- Basic understanding of how warranty works
- Familiarity with aftermarket customers
Bonus Points If You Have
- Experience in the RV or related industries
- Proficiency with Microsoft Office (Excel, Word, Teams)
- Strong problem-solving skills and a “figure it out” mindset
Schedule & Work Environment
- Monday–Friday
- Occasional flexibility needed (early mornings, evenings, or weekends)
- Office-based role with light physical activity
- Occasional travel for training or industry events
What Else You Should Know
- Must be authorized to work in the U.S. (no sponsorship available)
- DCA is an Equal Opportunity Employer