CUSTOMER SERVICE TECH III
Description
Key Responsibilities
- Process parts orders from initial customer request through shipment coordination to ensure timely delivery.
- Respond promptly to warranty claims, technical support issues, and field service situations.
- Assist installers with job-site questions and problem resolution.
- Process payments, debit/credit memos, warranty transactions, and installer payments accurately.
- Coordinate with chain account installers to ensure installation procedures are followed properly.
- Track and ensure return of defective equipment.
- Stay current on refrigeration systems, products, and technology updates.
- Communicate field issues, product concerns, and manufacturing-related problems to appropriate internal teams.
Requirements
Minimum Qualifications
Education/Certification:
Minimum two-year degree in Heating, Air Conditioning, and Refrigeration or equivalent required. Relevant work experience may be considered in lieu of formal education.
Required Knowledge:
Working knowledge of refrigeration systems required. Basic electrical and construction knowledge, along with the ability to read blueprints and wiring diagrams, is preferred.
Experience Required:
Previous customer service experience is a plus.
Skills/Abilities:
Excellent oral and written communication skills, proficiency in Microsoft Office Suite, and strong multitasking abilities required.