Customer Service Technical Specialist

A Customer Service Technical Specialist (CSTS) takes the time to build trusting relationships with customers, has in-depth product line knowledge, and understands unique customer needs. This position ensures the timeliness and accuracy of all quotes and orders and facilitates the successful completion of the sales cycle from initial lead to product delivery. The CSTS will be part of a team that values integrity, open communication, hunger to learn, hard work, and respect for one another and for our internal and external customers.

RESPONSIBILITIES

• Develop and maintain a strong technical understanding of the Con Forms product portfolio.
• Professionally and positively represent Con Forms by providing strong customer support, including answering customer phone calls and emails in a timely and professional manner.
• Use detailed understanding of the full product catalog to educate customers in technical solutions and specifications.
• Develop and maintain internal and external customer relationships.
• Engage in technical discussions with current or prospective clients through professional, easy-to-understand communications (drawings and written descriptions).
• Accurately enter and manage quotes, sales orders, and Returned Material Authorizations (RMAs).
• Communicate order and shipping updates to internal and external customers and follow up with sales team on outstanding issues as needed.
• Work within a (CRM) system (e.g., Salesforce) to track and document all interactions with customers and accounts.
• Interpret product and project blueprints, schematics, manuals, routings, and other related manufacturing instructions.
• Update job knowledge by studying new product descriptions and participating in training and educational opportunities.
• Other duties as assigned.