Customer Service Technician

Are you ready to ignite your career and be part of something truly extraordinary?

At ASUS, we’re In Search of Incredible—and we want you on our team! We’re looking for dynamic, passionate individuals who are eager to innovate, create, and make waves in the tech world. If you’re fueled by ambition and thrive in a fast-paced environment where your ideas can shape the future, this is your opportunity to shine. Join us, and let’s chase the incredible together!

Key Responsibilities:

• Oversee daily onsite request, ensuring onsite request being responded and scheduled.
• Diagnose errors to technical problems reported by customers via calls and determine proper solution (Part Ordering / Repair / Testing).
• Manage and monitor in-house RMA cases, ensuring cases are assigned and being follow up.
• Handle technical escalations, providing the technical team with necessary information and testing results for resolution.
• To log / keep proper memo and follow up.
• To analysis weekly onsite KPI findings and provide action plan.
• Comprehend customer requirements and make appropriate recommendations / briefings.
• Cooperate with team leader and members and share information across the team.
• Build positive relationships with customers.
• Follow all Company’s filed procedures and protocols.

Requirements:

• Minimum NITEC in Computer Science / Information Technology, or equivalent qualification.
• At least 2 years of professional working experience in similar capacity.
• Strong ability to prioritize and multi-task in a fast-paced environment.
• Good communication and customer service skills.
• Technical knowledge/background in Computer is a must.
• Able to work alternate 5.5 days per week in a service-center environment.