Customer Service Technician (BES)

Le’fant is a rapidly growing CVE Certified, Service Disabled Veteran Owned Small Business specializing in management consulting for the federal government. Our compensation and benefits plans are designed to attract and retain the industry's best talent to provide the highest quality services to the Federal Government. We offer 40lK matching, customized health plans, dental and vision insurance, life insurance, short and long term disability coverage, an incentives program to recognize exceptional behavior and competitive base salaries. We hire the best to provide the best service.

Le'fant is seeking a Customer Service Technician able to respond to technical issues escalated by customers.

• This position will act as a liaison between operations, the client, and Engineering/Development.
• You are able to respond to end user request for assistance using existing manuals and scripted responses.
• Must be able to effectively interact with customers and be able to refer ongoing issues to the appropriate engineering support team.
• Candidates filling these positions will need to be available to support extended core hours, which include Monday–Saturday, 6:00 AM–10:00 PM ET, and Sunday, 6:00 AM–3:00 PM ET, excluding holidays. Coverage will be provided on a rotating schedule.