Customer Service Technician - English German

About the role

We collaborate with a consolidated industrial company specializing in the design and manufacture of medical and healthcare equipment, with a long track record in the market and an international presence. The company develops and manufactures its own dental treatment units and equipment, marketing its solutions in different international markets.

Currently, they are looking to incorporate a Customer Service Technician - English and French to reinforce their Commercial Department and provide support to their national and international client portfolio.

If you have experience in Customer Service within industrial environments, you know the Order to Cash process and the international logistics circuit, and you have a good level of English and French, this could be your opportunity!

What you'll do

You will be part of the Customer Care area, being responsible for the integral management of the customer and the monitoring of the entire Order to Cash process, from the receipt of the order to its delivery and administrative follow-up.

You will act as the regular interlocutor between customers and the company, coordinating with the Production, Logistics, and Commercial departments to ensure correct management of orders, international shipments, and the resolution of incidents.

· Manage the complete order cycle (Order to Cash), from receipt to delivery to the customer.

· Monitor orders, delivery times, availability, and shipments.

· Attend to national and international customers by telephone and email.

· Manage and resolve incidents, claims, and commercial and logistical inquiries.

· Coordinate national and international transport, monitoring shipments.

· Manage commercial, administrative, logistical, and customs documentation linked to international operations.

· Keep customer, order, and operation information updated in ERP/CRM.

· Coordinate with the Production, Logistics, and Commercial departments to ensure compliance with commitments made to customers.

· Guarantee fluid communication and adequate follow-up throughout the entire sales and delivery process.

What we're looking for

· Minimum experience of approximately 2 years in Customer Service, Customer Care, Commercial Back Office, Order Management, or similar positions.

· Experience in the integral management of the Order to Cash process, including orders, monitoring, incidents, and coordination until delivery.

· Knowledge of the international logistics circuit, especially in shipment management, transport, and associated documentation.

· Previous experience in B2B industrial companies, especially with international operations.

· Knowledge of customs documentation and international transport.

· Experience working with ERP, especially Navision / Microsoft Dynamics 365 Business Central or SAP.

· Good level of English and French, necessary for communication with international customers.

· Organized, decisive, proactive, and customer-oriented profile, with the ability to manage incidents, coordinate different departments, and work in an international environment.

Nice to have

· Higher Vocational Training (CFGS) in Administration and Finance, International Trade, Commercial Management or similar is valued.

We will especially value professionals who have managed the complete order cycle in industrial companies with international customers, combining knowledge of Customer Service, logistics, and international trade.

What you'll get

· Joining a consolidated industrial company, manufacturer, and with an international presence.

· Salary conditions based on experience and suitability for the position.

· Flexible schedule from Monday to Thursday, working an 8 h 15 min day, with entry between 7:00 and 9:00 h and exit depending on the entry time and the break taken.

· Fridays from 7:00 to 13:30 h.

· On-site position.

· Joining a structured Customer Care team, with transversal contact with different departments of the company.

About the company & team

At Marlex People, we are looking for you!

Hiring process

Apply now - we want to meet you!