Customer Service Teleoperator

About the role

From Grupo Crit we are actively looking for Customer Service Telephone Operators to join a new campaign in the banking sector.

This is a stable project in which, in addition to handling and resolving customer inquiries, you will have the opportunity to develop your sales skills through cross-selling of financial products.

What you'll do

• Handling inbound calls from customers in the banking sector.
• Resolve doubts, incidents, and provide information regarding financial products and services.
• Providing clear and accurate information while maintaining a professional level of service.
• Identifying cross-selling opportunities during customer interactions.
• Updating and maintaining accurate records in the CRM system.

What we're looking for

• Previous experience in customer service (preferably in the banking sector).
• Availability to work flexible shifts.
• Exceptional communication skills and the ability to work as part of a team.
• Results-oriented mindset and strong problem-solving abilities.
• Basic knowledge of financial products and services.

How you'll work

• Initial 3-month employment contract with the possibility of extension (stable position).
• On-site work from Monday to Sunday, with two weekends off per month.
• Fixed salary according to the Contact Center collective agreement, corresponding to the Specialist Telephone Operator category.
• 18-day ONLINE training provided by the company starting on 16/11/2026. Start date in the position: 14/12/2026.
  
  - Available shifts:
• Afternoon shift: 30.5 hours per week from 16:00 to 22:00 / 35h per week from 15:00 to 22:00.
• Intensive shift of 35 hours per week from 10:00 to 15:00 and 16:00 to 21:00 (in this shift, work is only performed during the first and last week of the month + all Mondays of the month)
• Split shift of 37.5h per week from 11:30 to 16:00 and 17:00 to 20:00

Minimum requirements

• A degree in areas related to finance or business is valued.