Customer Service, Traffic and Maritime Documentation Technician

About the role

At Marlex, we are looking for you!

Do you have experience in the freight forwarding sector, maritime logistics, or the management of import and export operations and are you looking for a new professional opportunity within the shipping sector?

We are looking for a Customer Service, Traffic and Maritime Documentation Technician.

What you'll do

• Manage import and export operations, tracking files from the receipt of instructions until their closure.
• Attend to inquiries from customers and international agents, providing updated information on the status of shipments and resolving any incidents that may arise.
• Coordinate shipment bookings, pickups, deliveries, and complementary services with shipping lines, carriers, terminals, agents, and other logistics providers.
• Prepare, review, and manage documentation associated with maritime transport, including shipping instructions, Bills of Lading, certificates, and other related documentation.
• Manage and update maritime traffic files, tracking port calls, voyage openings, and cargo movements.
• Prepare and control cargo manifests and other operational import and export documentation, according to established procedures.
• Collect and verify the documentation necessary for customs procedures, coordinating with specialized agents and providers.
• Detect and resolve operational, documentary, and customs incidents, ensuring compliance with applicable deadlines and procedures.
• Review costs, provisions, and supplier invoices, and collaborate in the customer billing processes.
• Maintain fluid communication with internal departments and external collaborators to guarantee the correct execution of operations and service quality.

What we're looking for

• Previous experience in the freight forwarding, shipping, or maritime logistics sector.
• Vocational or university training in International Trade, Transport and Logistics, Administration, or related areas.
• Experience in customer service, traffic, documentation, or import and export operations management departments.
• Knowledge of international maritime transport and shipping documentation, especially Bill of Lading and shipping instructions.
• Knowledge of customs procedures and Incoterms.
• Proficiency in office tools and operational and documentary management systems.
• Medium-high level of English, both written and spoken, for communication with international customers and agents.
• An organized, communicative, and customer-oriented person, with attention to detail, the ability to manage several files simultaneously, and ease in resolving incidents.

Additional information

If you have experience in customer service, traffic, or maritime documentation within the freight forwarding sector and are looking for a new professional opportunity, we want to meet you!