Customer Service Trainer- Spirit

The Trainer is responsible for conducting all new hire, recurrent, and certification training. You are friendly, outgoing, with a mindset for service, quality and a passion for meeting and interacting with new people daily

Conducts training classes to ensure that Unifi employees are properly trained on all relevant tasks.

Ensures that current training curriculums and supporting training materials are up to date and the training resources are available to complete all required training.

Ensures that all required record retention is being completed per company guidelines.

Updates and administers the automated training record keeping system(s).

Audits Training records and appropriately resolves any discrepancies.

Assists in determining training needs within the station.

Prepares reports for distribution detailing training activity and/or training areas that require improvement or correction.

Actively partners with Operations scheduling to ensure new hires are placed on the master schedule and are provided clear reporting direction.

Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.