Customer Service Virtual Assistant
Salary: $4 – $5 per hour
Job Summary:
Take the next step in your career as a friendly, confident Inbound Call Receptionist and the first voice our customers hear when they call. Our home services business handles a steady stream of inbound calls every day, and we need someone who answers quickly, understands what each caller needs, and turns inquiries into booked service appointments. This role is a strong match if you have excellent spoken English, a warm and professional phone manner, and the reliability to be there for every call.
Key Responsibilities:
Answer every inbound call quickly and professionally so no customer inquiry is left unanswered
Understand each caller’s service needs and capture accurate customer details (name, address, contact information, and issue)
Turn inquiries into confirmed bookings by guiding callers to schedule a service appointment
Book, reschedule, and confirm appointments in our in-house CRM and calendar system
Enter and update customer records accurately after every call
Answer common questions about our services and explain next steps clearly
Return missed calls and respond to voicemails fast so every lead is captured
Pass urgent or complex requests to the team when needed
Mandatory Skills:
Excellent spoken and written English with clear, easy-to-understand pronunciation
Proven experience in inbound calls, customer service, receptionist, or appointment setting roles
A confident phone manner and the ability to build rapport quickly and guide callers to book
Comfortable handling a steady daily volume of inbound calls
Fast, accurate data entry and the ability to learn new CRM and scheduling software quickly
Highly punctual with an excellent attendance record
Well-organized, consistent, and comfortable owning your work
Strong communication and active listening skills
Preferred Skills:
Sales or closing experience, especially turning inbound leads into booked appointments
Experience in home services customer support or booking (e.g., pest control, cleaning, HVAC, plumbing)
Experience handling calls with US or Canadian customers
Familiarity with field service or CRM tools such as Jobber, Housecall Pro, ServiceTitan, or similar
Experience using VoIP or softphone systems
Ability to stay calm and helpful with stressed or urgent callers
Why Join Us:
Join a hands-on, growing business where your work matters every single day. Every call you take helps a customer get the help they need and helps our business grow. We value team members who show up and deliver consistently, and we’re looking for someone to build a long-term working relationship with.