Customer Service & Warehouse Associate
**To qualify - you MUST live in the Brisbane area and have full rights to work in Australia**
Fieldpiece is hiring a Customer Service & Warehouse Associate for a new warehouse in Brendale. This is a unique role where you'll spend most of your day providing exceptional customer service and about 10 hours/week receiving, organizing, picking, packing, and shipping products. This role involves handling customer inquiries, processing orders, maintaining inventory accuracy, resolving shipping or payment issues, and following up with customers on orders. This is a great opportunity for someone that wants to develop into a sales or operations role. If you're mechanically minded, you may also test and/or conduct easy repairs.
Fieldpiece is a privately held US company that is investing in significant growth in the Australian marketplace. We've been developing and delivering rugged, professional-grade, and feature-rich tools and testing instruments to HVACR technicians since 1990. HVACR pros trust us to help them do their jobs better, faster, and easier with tools like spanning meters, manifolds, leak detectors, scales, and more.
This position requires being onsite every day from 8:00am-4:00pm in our Brendale location.
What You'll Do
- Respond promptly and professionally to customer inquiries via phone, email, or in-person, ensuring a high level of customer satisfaction.
- Receive, stock, and organize products within the warehouse.
- Pack, label, and ship orders.
- Conduct regular inventory audits to maintain accuracy and report discrepancies to management.
- Maintain a clean and organized warehouse environment, adhering to safety standards and protocols.
- Utilize company software and systems to track orders, inventory levels, and customer interactions.
- Contribute to continuous improvement initiatives to enhance customer service and warehouse operations.