Customer Service/Warehouse Team Lead
Dal-Tile is currently seeking an exceptional Customer Service / Warehouse Team Lead to join our TEAM! The Customer Service / Warehouse Team Lead will train CSR’s, perform warehouse and or CSR duties as needed, and store order management.
Primary Objective:
Performs a variety of customer service and/or warehouse duties as well as leads Customer Service Representatives and/or Warehouse Representatives and/or combined Customer Service/Warehouse Representatives in the performance of their duties.
Major Function and Scope:
- Trains, coaches, and provides guidance to Customer Service Representatives and/or Warehouse Associates and/or combined Customer Service/Warehouse Representatives.
- Executes warehouse and/or CSR duties as needed (refer to duties in Warehouse Associate and/or Customer Service Rep position descriptions.)
- May complete all aspects of SSC Order Management
- May have responsible for purchasing activity (placing/receiving PO’s in systems and in warehouse).
- Executes warehouse tasks for inventory management and order fulfillment. (assembly, loading and checking of customer orders)
- May execute daily office tasks and office administration.
- May provide service in showroom.
- Operates forklift equipment.
- Serves as resource for other SSC associates.
- Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.
- Ensures adherence to company policies and procedures.
- Performs other related duties as required.
Experience and Knowledge Required:
- High School diploma or equivalent experience.
- Certified Forklift Operator.
- 3+ years customer service and/or warehouse experience.
- Supervisor or lead level experience preferred.
Competencies:
Math skills; Organization Skills, Training, Communication and “Multi-tasking” abilities; time management; leadership, teamwork, judgement, detail oriented, and safety conscious.