Customer Service with SAP

About the role

Are you looking to take the next step in your professional career within international trade? At Randstad, we are selecting a specialist profile for Customer Service Export or Customer Service Export to join a major business group that is a benchmark in its sector. If you have a vocation for service, a passion for international management, and are looking for a dynamic, digitized environment with a multicultural team, this is your opportunity. As a Customer Service Export or Customer Service Export, you will be part of a new transformation stage for the company, performing a key role in customer satisfaction around the world and guaranteeing operational excellence in every transaction.

What you'll do

In your day-to-day as a Customer Service Export or Customer Service Export, your main function will consist of managing orders received in the export market and comprehensively attending to the needs of customers in said area. Your main responsibilities include:

Direct attention and resolution of inquiries via telephone and email regarding the product range.

Rigorous registration, processing, and follow-up of customer orders in the system, ensuring compliance with the commercial conditions of the international market.

Exhaustive follow-up of delivery deadlines, dispatch processes, and logistics.

Comprehensive incident management: receiving complaints, proposing suitable solutions and alternatives within established deadlines, and continuous follow-up to guarantee maximum customer satisfaction.

Registration and onboarding of new customers in the system.

Management of the documentation required for export and customs procedures.

Requirements

To apply for this position of Customer Service Export or Customer Service Export, we are looking for a professional with the following education, experience, and competencies:

Academic training: Preferably university degree studies. Complementary training or specialized courses in foreign trade will be highly valued.

Experience: Minimum of 1 year in a similar position performing international customer service functions.

Fluent use of the SAP program is highly valued

Knowledge of customer service platforms such as Zendesk.

Languages: C1 or native level English. Advanced knowledge of other languages, especially French or German, will be valued.

Personal skills: High organizational capacity, proactive and initiative-driven attitude, positive mindset, analytical capacity, and a clear customer orientation.

Benefits and conditions

Contract and stability: Direct hire by the company.

Working day: Flexible schedule from Monday to Thursday (start between 8:00 h and 8:30 h, and finish between 17:40 h and 18:10 h) and intensive working day every Friday morning.

Work environment: A dynamic, professional environment focused on teamwork, actively participating in digital transformation and global expansion projects.