Customer Service
Company Overview
We manufacture Cable Containment Systems and electrical products, seeking a collaborative team player to join our dynamic team.
Job Summary
Join our team as a Customer Service professional supporting sales operations by managing customer orders, coordinating shipments, and handling administrative tasks to ensure smooth order fulfillment and customer satisfaction.
Responsibilities
- Respond promptly to daily customer enquiries to maintain high service quality and customer satisfaction
- Prepare project documentation and complete routine administrative tasks accurately to assist project management
- Coordinate with forwarders and suppliers to ensure timely and efficient shipment execution
- Verify customer order details for accuracy and completeness before confirmation to prevent errors
- Provide order confirmations and proactively communicate with customers to resolve discrepancies
- Ensure billing accuracy by verifying compliance with agreed payment terms and conditions
- Collaborate with sales and warehouse teams to track orders and ensure timely fulfilment
- Manage filing systems, prepare necessary documents, schedule appointments, and handle incoming calls professionally
- Perform other ad-hoc administrative duties as assigned to support smooth team operations
Preferred competencies and qualifications
- Diploma or equivalent education
- Proficient use of Microsoft Office applications to support daily tasks and documentation
- Fresh graduates and candidates without experience are welcome to apply
- Demonstrated ability to work effectively as a team player with a responsible attitude
Other Information
- Location: Eco-tech @ Sunview Road
- Working Hours: Monday to Friday, 8.30am – 5.30pm