CUSTOMER SERVICES
Summary
Handles customer bookings for freight shipments, coordinates with shipping lines, and ensures cargo is collected and delivered without damage.
Job Descriptions:
Responsibilitiesand Authorities
1. Ensure customer bookings are promptlydocumented, processed and reviewed for accuracy and completeness.
2. Input export job reference.
3. Any special shipment requirements shall beresolved with the shipper prior accepting the booking.
4. Keep Sales Personnel about their bookings.
5. Upon receipt of booking from shipper,Customer Service will book shipment direct with shipping lines or our consolfor both FCL and LCL cargo.
6. After confirmation of space with shippinglines or consol, Customer Service will advise shipper via email or fax.
7. Customer Service will proceed to arrange thetrucking and collection of cargo if customer require this service.
8. Any changes in vessel details or delay inarrival date will made known to shipper via phone or email by Customer Service.
9. Ensure all cargoes send in good conditionand if any damage shall revert to customer immediately.
10. Verify vendor’s invoice and close files.
11 Other ad-hoc duties as assigned by thesupervisor
Requirements
. Proficient in Microsoft words & excel.
. Responsible working attitude
. Able to work in a fast pace environment.