Customer Services Officer

This position is no longer accepting applications(closed Jul 23, 2026).

Summary

Handles client and internal service requests for a major bank, resolving issues and ensuring compliance with procedures and standards.

To fulfil all service requests raised by stakeholders (internal and external) efficiently within turnaround times and laid down procedures and against world class standards, ensuring legislative compliance, a positive client experience, client satisfaction, minimised risk and losses to SBG.

Type of Qualification: Diploma
Field of Study: Business Commerce

Experience Required
Service Management
Operations
3-4 years
Client relationship experience, resolving client services issues, with demonstrated ability to interact across multiple internal stakeholders

3-4 years
Experience in General client services and / or support capability with proficient technical experience.

Behavioural Competencies:

Developing Expertise
Documenting Facts
Embracing Change
Examining Information
Interacting with People
Interpreting Data
Making Decisions
Managing Tasks
Producing Output
Resolving Conflict
Thinking Positively
Upholding Standards

Technical Competencies:

Active Listening
Client Relationship Management
Client Servicing
Coaching and Mentoring Operational Practices
Collaboration
Continuous Improvement
Creative Problem Solving
Query Resolution

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