Customer Services - Team Manager - West

<ol style="margin-top:0cm;" start="1" type="1"> <li class="MsoNormal"><span lang="en-us" style="font-size:11pt;" xml:lang="en-us">Responsible for designing and implementing training programs that enhance employee’s skill and knowledge in Kotak Securities. </span><p></p></li> <li class="MsoNormal"><span lang="en-us" style="font-size:11pt;" xml:lang="en-us">Assess training needs, develop curriculum and ensure that learning objectives align with the business goal.</span><p></p></li> <li class="MsoNormal"><span lang="en-us" style="font-size:11pt;" xml:lang="en-us">Oversee training delivery, evaluate effectiveness and make adjustment to optimize learning outcomes for the in-house team and various outsourced business partners. </span><p></p></li> <li class="MsoNormal"><span lang="en-us" style="font-size:11pt;" xml:lang="en-us">Developing and delivering programs through classroom instruction, online courses, and other learning methods for Inhouse and partners. </span><p></p></li> <li class="MsoNormal"><span lang="en-us" style="font-size:11pt;" xml:lang="en-us">Evaluating Training Effectiveness for entire customer service functions – Inhouse and partner location. </span><p></p></li> </ol><p class="MsoNormal"><span lang="en-us" style="font-size:11pt;" xml:lang="en-us">Requirements & Skills</span></p><p></p><p> </p><ol style="margin-top:0cm;" start="1" type="1"> <li class="MsoNormal"><span lang="en-us" style="font-size:11pt;" xml:lang="en-us">Securities background </span><p></p></li> <li class="MsoNormal"><span lang="en-us" style="font-size:11pt;" xml:lang="en-us">NISM 7 / 8 certified </span><p></p></li> </ol>