Customer Services - Unit Manager - Training

<p class="MsoNormal"><span style="font-family:'Calibri Light', sans-serif;">Job Role – Training Manager </span></p> <p class="MsoNormal"><span style="font-family:'Calibri Light', sans-serif;"> </span></p> <p class="MsoNormal"><span style="font-family:'Calibri Light', sans-serif;">Team Handling Must</span></p> <p class="MsoNormal"><span style="font-family:'Calibri Light', sans-serif;"> </span></p> <p class="MsoListParagraphCxSpFirst" style="text-indent:-0.25in;"><span style="font-family:'Calibri Light', sans-serif;">1.<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-family:'Calibri Light', sans-serif;">Responsible for designing and implementing training programs that enhance employee’s skill and knowledge in Kotak Securities. </span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-0.25in;"><span style="font-family:'Calibri Light', sans-serif;">2.<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-family:'Calibri Light', sans-serif;">Assess training needs, develop curriculum and ensure that learning objectives align with the business goal.</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-0.25in;"><span style="font-family:'Calibri Light', sans-serif;">3.<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-family:'Calibri Light', sans-serif;">Oversee training delivery, evaluate effectiveness and make adjustment to optimize learning outcomes for the in-house team and various outsourced business partners. </span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-0.25in;"><span style="font-family:'Calibri Light', sans-serif;">4.<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-family:'Calibri Light', sans-serif;">Developing and delivering programs through classroom instruction, online courses, and other learning methods for Inhouse and partners. </span></p> <p class="MsoListParagraphCxSpLast" style="text-indent:-0.25in;"><span style="font-family:'Calibri Light', sans-serif;">5.<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-family:'Calibri Light', sans-serif;">Evaluating Training Effectiveness for entire customer service functions – Inhouse and partner location. </span></p> <p class="MsoNormal"><span style="font-family:'Calibri Light', sans-serif;">Requirements & Skills</span></p> <p class="MsoListParagraphCxSpFirst" style="text-indent:-0.25in;"><span style="font-family:'Calibri Light', sans-serif;">1.<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-family:'Calibri Light', sans-serif;">Securities background </span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-0.25in;"><span style="font-family:'Calibri Light', sans-serif;">2.<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-family:'Calibri Light', sans-serif;">NISM 7 / 8 certified preferred but not mandatory</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-0.25in;"><span style="font-family:'Calibri Light', sans-serif;">3.<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-family:'Calibri Light', sans-serif;">Proven work experience as a Training Manager</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-0.25in;"><span style="font-family:'Calibri Light', sans-serif;">4.<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-family:'Calibri Light', sans-serif;">Track record in designing and executing successful training programs </span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-0.25in;"><span style="font-family:'Calibri Light', sans-serif;">5.<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-family:'Calibri Light', sans-serif;">Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-0.25in;"><span style="font-family:'Calibri Light', sans-serif;">6.<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-family:'Calibri Light', sans-serif;">Excellent communication and leadership skills</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-0.25in;"><span style="font-family:'Calibri Light', sans-serif;">7.<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-family:'Calibri Light', sans-serif;">Ability to plan, multi-task and manage time effectively</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-0.25in;"><span style="font-family:'Calibri Light', sans-serif;">8.<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-family:'Calibri Light', sans-serif;">Strong writing and record keeping ability for reports and training manuals</span></p> <p class="MsoListParagraphCxSpLast" style="text-indent:-0.25in;"><span style="font-family:'Calibri Light', sans-serif;">9.<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-family:'Calibri Light', sans-serif;">Planning and Organizational Skills</span></p> <p class="MsoNormal"><span lang="en-in" xml:lang="en-in"> </span></p>