Customer Services客戶服務人員-空運(新竹)

We are looking for someone who enjoys a fast-paced and dynamic environment and takes pride in making things happen.

• Strong communication and coordination skills
• Able to manage multiple priorities and shipments
• Proactive and solution-oriented
• Comfortable working with overseas teams
• Interested in logistics and international operations

Role Overview
This is not a traditional call center or complaint-handling role.
You will be responsible for coordinating and executing international air export shipments, taking ownership from booking to shipment execution.
What you will do:

• Arrange and manage export shipments based on SOP
• Coordinate with overseas offices and internal teams
• Provide shipment updates and handle related inquiries
• Maintain accurate shipment records in the system
• Ensure smooth and timely shipment execution
• Communicate customer requirements to service providers
• Verify service provider invoices for accuracy

What you will gain:

• End-to-end experience in international shipment handling
• Exposure to real-world supply chain operation
• Strong coordination and problem-solving skills
• Opportunity to work with global teams
• A dynamic environment with continuous learning

Career Path:

• Grow into Key Account or Senior CS role
• Move into specialized functions (e.g. Pricing, Account Management)
• Progress to Team Lead or Supervisor positions