Customer Solutions Advisor
Summary
Handles customer inquiries, processes orders, and resolves service issues for a logistics company, using phone, email, and internal systems.
What You Can Expect:
We are recruiting for a Customer Service Advisor. The Customer Service Advisor is the bridge between customers and the operational engine of a business. Their purpose is to ensure customers receive accurate information, timely solutions, and a consistently positive experience, while also protecting the business through strong process discipline.
At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference.
Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.
The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference.
#empoweredbyyou
What You Bring:
Main duties:
Develop an understanding of Rhenus products, services, and basic logistics processes.
Handle inbound customer queries via phone, email, or portals
Process orders, amendments, and cancellations
Provide clear, accurate updates on orders, deliveries, or service issues
Monitor order progress and flag risks early
Manage expectations professionally and proactively
Build trust through consistent, solution-focused communication
Investigate service failures, delays, or discrepancies
Liaise with operations, warehouse, transport, and planning teams
Identify root causes and propose corrective actions
Escalate issues appropriately when needed
Maintain accurate customer records and system updates
Ensure documentation is complete and compliant
What you bring:
Strong attention to detail and a careful approach to data entry.
A friendly, helpful attitude when dealing with customers and colleagues.
Empathy and professionalism
Reliability, punctuality, and a commitment to completing tasks on time.
Clear communication skills
An interest in logistics, customer service, and developing professional skills.
Strong Word and Excel skills.
Math’s and English GCSE