Customer Solutions and Demand Planning Manager

Job Summary
We’re looking for a Customer Solutions & Planning Leader to own and integrate commercial, customer, planning, and logistics activities at our BELAC facility in Oldsmar, Florida.

Serving as the primary connection between customers and site operations, you will lead the full order-to-delivery process, translating customer demand into actionable production and delivery plans. You will have direct accountability for customer relationships, sales execution, the Sales, Inventory & Operations Planning (SIOP) process, production planning, and shipping and receiving.

You will also lead and develop the planning and logistics teams while driving revenue growth, on-time delivery, inventory performance, and customer satisfaction. This is a highly visible site leadership role for someone who can bring structure to complex processes, align competing priorities, and create accountability across functions.

Work That Matters
At Chromalloy, your work directly supports aviation safety and reliability. Our teams repair and manufacture critical aerospace components used across the global aviation industry. As a people leader, you'll play a key role in developing talent, improving processes, and delivering results that help keep aircraft flying safely around the world.

Location: On-site, Oldsmar, FL

What You’ll Be Doing

Serve as the primary point of contact for key customers, owning overall relationship management, performance, communication, and growth.
Drive revenue growth through proactive customer engagement, opportunity identification, and disciplined execution.
Ensure contract compliance, pricing alignment, and execution against customer commitments.
Own and lead the site SIOP process, aligning customer demand, operational capacity, supply requirements, and financial targets.
Lead demand planning, supply planning, and capacity alignment through a clear and consistent operating cadence.
Translate commercial forecasts into actionable production, inventory, and delivery plans.
Lead the Senior Production Planner and oversee production planning activities to improve schedule adherence and resource utilization.
Manage the Shipping & Receiving team to support timely, accurate, and efficient product flow.
Drive improvements in on-time delivery, lead times, backlog health, forecast accuracy, and inventory performance.
Serve as the connective link between customers, operations, supply chain, quality, finance, and site leadership.
Lead the resolution and escalation of delivery, quality, capacity, and customer service issues with urgency and transparency.
Represent the voice of the customer internally and help establish priorities based on customer commitments and business needs.
Establish and monitor performance measures across revenue, forecast accuracy, on-time delivery, backlog, inventory, and customer satisfaction.
Identify and implement process improvements across customer solutions, planning, scheduling, and logistics.
Lead, coach, and develop the planning and logistics teams, creating a culture of accountability, collaboration, and continuous improvement.
Ensure compliance with applicable safety, quality, regulatory, and ethical requirements.

What We’re Looking For

Bachelor’s degree in Business, Supply Chain, Engineering, or a related field, or an equivalent combination of education and relevant experience.
At least 7 years of experience in customer solutions, sales, operations planning, supply chain, or a related leadership role.
Experience leading integrated demand, production, supply, or operations planning processes.
Experience managing planning, scheduling, logistics, or related operational functions.
Demonstrated ability to translate customer demand and commercial forecasts into executable operating plans.
Strong commercial and operational acumen, with an understanding of how customer commitments, demand, capacity, inventory, and production execution connect.
Experience leading teams and creating accountability across direct reports and cross-functional partners.
Strong analytical, problem-solving, and decision-making skills.
Ability to manage ambiguity, balance competing priorities, and drive alignment across functions.
Excellent customer communication, stakeholder management, and negotiation skills.
Advanced proficiency with Microsoft Excel and planning or ERP systems.

Nice to Have

Experience in aerospace or another highly regulated manufacturing environment.
Demonstrated success driving revenue growth and improving delivery performance.
Experience leading a formal SIOP or Sales and Operations Planning process.
Lean, Six Sigma, or other continuous improvement experience.
Experience leading crisis response, customer recovery, or delivery escalation efforts.

Leadership Expectations and Values

Model the Way – Leads with integrity and accountability, holding themselves to the same standards expected of others and consistently following through on commitments.
Inspire a Shared Vision – Connects team efforts to a clear, meaningful purpose while balancing strategic priorities with disciplined day-to-day execution.
Challenge the Process – Brings curiosity and a drive for continuous improvement, questioning assumptions and championing innovation even in complex environments.
Enable Others to Act – Builds strong, inclusive partnerships that share ownership, develop others, and value diverse perspectives.
Encourage the Heart – Recognizes contributions genuinely and celebrates shared values to build a culture of appreciation, respect, and accountability.