Customer Solutions Architect
Summary
Customer Solutions Architect in a hybrid pre-sales role designing SaaS solutions, producing HLDs/LLDs, and facilitating customer workshops using AWS/Azure, Docker, Kubernetes, and SQL/NoSQL databases.
Salary: £67,000 - 107,000 per year
Requirements:- Proven experience in a customer-facing Pre-Sales or Technical Consultant role
- Strong experience producing customer-facing HLDs and LLDs
- Experience designing SaaS or managed service solutions
- Understanding of regulated or compliance-driven environments
- Excellent customer communication, workshop facilitation, and presentation skills
- Ability to balance customer requirements with product and service constraints
- Experience with cloud platforms such as AWS, Azure, or Google Cloud
- Knowledge of APIs, microservices, integrations, data flows, scalability, and security
- Understanding of infrastructure concepts including networking, authentication, IAM, and containers such as Docker and Kubernetes
- Understanding of DevOps practices and CI/CD pipelines
- Experience with databases such as SQL and NoSQL
- Agile or Scrum certifications
- ITIL certification for service-oriented environments
- Experience with RFPs, proposals, and SOWs
- 3–8+ years in roles such as Sales Engineer, Pre-Sales Engineer, Technical Consultant, or Implementation Architect
- Bachelors degree in Computer Science, Software Engineering, Information Systems, Engineering, or a related technical field, or relevant business experience
- Nice-to-have experience with compliance, archiving, or regulated data platforms
- Exposure to financial services or regulated communications environments
- Experience supporting technical pre-sales or complex customer onboarding
- Familiarity with structured service delivery or professional services models
- Strong customer-first mindset
- Confident, credible, and consultative in customer engagements
- Structured and detail-oriented in design documentation
- Comfortable managing multiple customer designs concurrently
- Understand client needs and work with partners on complex integration requirements
- Move opportunities from pre-sales into post-sale delivery where appropriate
- Design pre-sales solutions and create customer-facing solutions
- Hand over solutions to the Engineering team for implementation
- Integrate client systems
- Produce HLDs and LLDs for customer solutions
- Balance customer requirements with product and service constraints
- Support customer engagements through workshops and presentations
- Manage multiple customer designs concurrently
- AWS
- Architect
- Azure
- CI/CD
- Cloud
- DevOps
- Docker
- IAM
- Support
- ITIL
- Kubernetes
- NoSQL
- SQL
- Security
- microservices
More:
We are recruiting for a permanent Telephone Integration Engineer / Pre-Sales role based in Knutsford, working in a hybrid pattern of 3 days on site and 2 days remote on a 40-hour week. The role sits within IT and focuses on pre-sales solution design, customer-facing technical consulting, and integration work. We support contractors and clients with engineering and technical expertise across global sectors, and we offer market-leading benefits packages alongside support with visas, work permits, and accommodation where needed.
last updated 35 week of 2026