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MB STAFFING SOLUTION LLC

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Customer Solutions & Collections Specialist

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Customer Solutions & Collections Specialist

CoverageX protects thousands of drivers and homeowners across the country from unexpected repair bills. The trust our customers place in us starts with our people—and we’re looking for a dedicated Customer Solutions & Collections Specialist who is ready to make an impact.

At CoverageX, we don't just "collect"—we problem-solve. When a customer falls behind, you are the voice of support that helps them find a path forward so they never lose their peace of mind.

Compensation & Benefits

  • Base Pay: Competitive $18–$20/hr.

  • Uncapped Bonuses: Earn a bonus for every account you successfully bring current. Your results directly drive your income!

  • Comprehensive Benefits: Access to Medical, Dental, Life, and Vision coverage after 90 days of employment.

  • Paid Training: Full pay from day one. No prior experience with our specific systems? No problem—we’ll teach you everything you need to know.

The Role:

Forget the "cold call" grind. Our automated dialer handles the outreach so you can focus 100% on the human on the other end of the line.

What you’ll do:

  • Listen & Empathize: Understand the "why" behind a missed payment. Every situation is unique.

  • Consult: Ask the right questions to identify the best financial solution.

  • Retain: Work with customers to create a plan that keeps their home or vehicle protected.

  • Collaborate: Receive real-time coaching and support from experienced Team Leads.

Who You Are

  • A Natural Communicator: You are confident, approachable, and able to build trust over the phone quickly.

  • Experienced: You have a background in sales, retention, collections, or a high-volume phone-based role.

  • Growth-Oriented: You aren't looking for just another job; you’re looking for a career. We promote from within.

  • Bilingual (Bonus!): English/Spanish fluency is a major plus.

Why Join CoverageX?

We invest in the people who show up ready to earn it. With a clear advancement path and a supportive team culture, your professional growth is our priority.

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