Customer Solutions Engineer

At EDMI, we're looking for a Customer Solutions Analyst/Engineer to join our Customer Experience and Product team. This is an exciting opportunity for someone early in their career who wants to develop technical expertise, work directly with customers and play a key role in the UK's smart energy transition.
You'll work with some of the UK's leading energy companies, helping customers integrate and deploy our smart metering solutions while gaining invaluable exposure to product management, engineering, customer success and commercial operations. The role is specifically designed to help develop future technical, customer and business leaders within EDMI.

Responsibilities

• Supporting customers with the integration and deployment of smart metering solutions
• Investigating technical issues and helping customers reach successful outcomes
• Analysing data, logs and customer feedback to identify root causes and solutions
• Building strong relationships with customer and internal stakeholders
• Delivering customer training and product enablement activities
• Working closely with engineering, product management, quality and sales teams
• Contributing ideas that improve products, processes and customer experience

Requirements

• Has an engineering, technology or related degree
• Enjoys investigating problems and finding solutions
• Is highly analytical with strong attention to detail
• Has excellent communication skills and enjoys working with people
• Is proactive, organised and eager to learn
• Can balance technical thinking with a customer-focused approach
• Has an interest in technology, energy or smart metering (helpful but not essential)

Benefits

• Hybrid working
• Flexible start and finish times
• Private medical insurance
• Employee wellbeing initiatives
• Company pension
• Ongoing professional development opportunities
• A chance to work on technology helping shape the future of energy