Customer Solutions Engineer, EMEA
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Summary
A customer-facing technical specialist on Abnormal's Technical Account Management team who floats between short-term, project-based customer engagements — running configuration reviews, platform tuning, and troubleshooting on Abnormal's email security platform alongside CSMs. Core skills: email infrastructure/security, enterprise SaaS, triage judgment, and stakeholder communication.
About the Role Abnormal AI is looking for a Customer Solutions Engineer to join the Technical Account Management team. This role gives Abnormal a flexible, technical resource for situations that fall between standard support and a long-term, dedicated Technical Account Manager. Customer Solutions Engineers are floating technical specialists who partner with CSMs for the duration of a specific need, triggered by things like recurring support cases, asks beyond the typical support experience, or …